Terms and conditions of Junior & Cie service

Customers can purchase the Junior & Cie service:

• by Internet on the websites of SNCF Voyageurs approved agencies
• https://juniorcie.sncf-connect.com/
• by telephone on 36 35 (free service + price of a call, excluding any operator surcharges, open Monday to Friday from 9.00am to 8.00pm and Saturday from 9.00am to 7.00pm).

Junior & Cie can be booked up to 3 months and 4 days before the date of travel at the earliest.

The Junior & Cie booking includes the simultaneous purchase of the ticket for the chosen dates and routes and the accompanying package.

The Junior & Cie service can only be booked as a direct trip, with no connections. If the customer books 2 consecutive trips, the Junior & Cie service will not provide transport to the station and cannot be held responsible if a connection is missed, particularly if the first train is delayed and the child cannot board the next train.

The Junior & Cie service is available in the form of a Junior & Cie e-ticket, which includes the child's ticket as well as the Junior & Cie companion package.

2.1. Junior & Cie e-ticket features

The Junior & Cie e-ticket is personal, individual and non-transferable.

As the Junior & Cie e-ticket is a paperless ticket, it does not have to be stamped before boarding the train. It is valid only for the designated train, date, class and route.

It is exchangeable and/or refundable in accordance with the exchange and refund conditions set out in these General Terms and Conditions.

In the event of non-compliance with any of the above rules, the Junior & Cie e-ticket is considered invalid.

When the amount of an e-ticket exceeds the sum of 1,500 Euros, the Traveler or the person purchasing the e-ticket expressly waives the provisions of article 1341 of the French Civil Code and, in particular, the requirement that the contract be concluded before a notary or under private seal.

The purchase of an e-ticket also entails the waiver by the Passenger or the person purchasing the e-ticket of the provisions of article 1325 of the French Civil Code. The consequence of this waiver is that, when an e-ticket is sold, the only original copy of the contract is stored in the SNCF Voyageurs computer system.

The e-ticket stored in the SNCF Voyageurs computer system, as well as all related data, are therefore proof, until proven otherwise, of the conclusion, content and execution of the contract. They therefore constitute evidence that is admissible, valid and enforceable against the Passenger under the same conditions and with the same probative force as any document drawn up, received or kept on paper.

The integrity and reliability of the information contained in the SNCF Voyageurs computer system are obtained by the implementation of numerous technical means such as secure access to the said computer system, identification or authentication, the traceability of any modification made to the transport ticket stored in the computer system and the implementation of technical security devices.

2.2. Purchase of Junior & Cie e-tickets

Junior & Cie e-tickets can be purchased via various channels:

• via the Internet on the websites of SNCF Voyageurs approved agencies
• https://juniorcie.sncf-connect.com/

The customer must create a customer account in order to purchase the Junior & Cie service. They must enter their contact details and those of the person(s) responsible for the child on arrival, as well as information about the child (first name, surname, gender, date of birth, any special needs). If the customer has a Carte Avantage Jeune, Adulte, Senior or Carte Liberté, and wishes to benefit from the associated discount, they must also enter their card number.

This information is then pre-filled during the purchase process, once the journey search has been completed. This applies to all future Junior & Cie reservations.

It is the Customer's responsibility to ensure that the information entered in the customer account is up to date before booking any Junior & Cie service.

Payment must be made by credit card.

• By telephone on 3635 (free service + cost of a call, excluding any operator surcharges, open Monday to Friday from 9:00 am to 8:00 pm and Saturday from 9:00 am to 7:00 pm).

If the customer has not already created a customer account on the website before calling the Junior & Cie Center, the telephone advisor will need to enter the customer's contact details and those of the person(s) responsible for the child on arrival, as well as information about the child (first name, surname, gender, date of birth, any special needs) before booking the service. If the customer has a Carte Avantage Jeune, Adulte, Senior or a Carte Liberté, and wishes to benefit from the associated discount, the call center agent must also enter the card number. This is valid for all future Junior & Cie bookings as long as the customer has not created an account.

If the customer has an account, it is the customer's responsibility to ensure that the information entered in the customer account is up to date before booking any Junior & Cie service. In the event of a change, the customer must inform the customer service representative as soon as the telephone call begins.

Payment must be made by credit card.

Whichever purchasing channel is chosen, the purchase is followed by the sending of an order confirmation to the email address provided at the time of purchase. The e-mail contains a PDF attachment of the e-ticket, completed using the information supplied by the Customer at the time of purchase.

This e-ticket will also be e-mailed to the person(s) responsible for picking up the child on arrival.

If the customer has downloaded the Junior & Cie customer application, which is available and can be downloaded free of charge from the IOS and Android stores, they will also be able to consult their e-ticket until the train departs.

Customers purchasing a ticket must ensure at the time of ordering that it has been drawn up in accordance with their specifications, in particular the date and time, the origin and destination of the journey and the passenger's first and last names.

If the Customer wishes to delete his or her customer account, he or she may do so by calling 36 35 (toll-free, open Monday to Friday from 9:00 am to 8:00 pm and Saturday from 9:00 am to 7:00 pm).

2.3. E-ticket control for the Junior & Cie service

In order for the child to board the train, the person dropping off the child must be able to show the Junior & Cie e-ticket at the Junior & Cie check-in point at the station on the day of departure to the SNCF Voyageurs staff member or agent. This document is required for travel.

Otherwise, the child will not be allowed to travel and will not be accepted on the train. If, despite this prohibition, the child is put on the train, Junior & Cie will not take charge of him or her within the group and accepts no responsibility for the child.

The e-ticket may be presented in the following ways, at the customer's discretion:

Presentation of the printed e-ticket

The person dropping off the child can present the printed e-ticket.

Customers can print (or reprint) their Junior & Cie e-ticket by logging on to the Junior & Cie booking site via their customer account or their confirmation email (attached document in PDF format) up to the day of the train's departure.

The printout of the e-ticket must comply with the conditions of this article. To be valid, the e-ticket must be printed on blank, white A4 paper, without any change to the print size, in landscape format, using a laser or inkjet printer with a minimum resolution of 300 dpi.

If the Junior & Cie e-ticket is damaged or of poor quality, the customer must print it again.

Consequently, before ordering a Junior & Cie e-ticket, customers wishing to print it must ensure that they have the necessary software and hardware configuration, i.e. a computer connected to the Internet and equipped with Acrobat Reader software and a laser or inkjet printer with a minimum resolution of 300 dpi.

Prior to ordering the Junior & Cie e-ticket, the customer must check that the printer used can print the e-ticket correctly. SNCF Voyageurs declines all responsibility in the event that the Customer is unable to print his/her Junior & Cie e-ticket due to non-compliance with the above provisions.

Presentation of the e-ticket on a smartphone

The person dropping off the child can present the Junior & Cie e-ticket on a smartphone:

• by presenting the e-ticket attached to the order confirmation e-mail.
• or by presenting the e-ticket downloaded via the Junior & Cie customer application.

2.4. Exchange and refund of Junior & Cie e-tickets

Junior & Cie e-tickets are exchangeable and refundable up to 16 days before train departure. Between 15 days and 4 days inclusive before departure, a charge of 10 euros per child and per journey will be applied. It is neither exchangeable nor refundable after this period.

Customers can exchange or cancel their e-tickets by calling 36 35 (toll-free, open Monday to Friday from 9:00 am to 8:00 pm and Saturday from 9:00 am to 7:00 pm) or via their customer account on the Junior & Cie website.

The Customer warrants that he/she is of legal age and capable. He/she is responsible for the information provided when booking Junior & Cie. Furthermore, he/she guarantees that he/she has parental authority over the child benefiting from the Junior & Cie service. Otherwise, he/she undertakes to obtain the necessary authorizations from the persons having authority over the child benefiting from the Junior & Cie service.

Once the Junior & Cie service has been booked, it is impossible to change the name of the child benefiting from the service, notably for safety reasons. Only children aged 4 to 14 inclusive are eligible for this service. This service is available during school vacations and weekends on the routes described in the commercial documentation relating to the service.

The Customer guarantees that the children for whom he/she wishes to subscribe to the Junior & Cie service do not require any special care or medical assistance during the trip. In this respect, only children who can use the toilet independently are taken in charge, and Junior & Cie staff are not responsible for changing children.

The Junior & Cie service is accessible to children with special needs (wheelchairs, etc.) as long as the customer has indicated at the time of purchase the type of attention the child(ren) require(s) and the Junior & Cie Center has been able to ensure that the child(ren) receive(s) appropriate care. If this is not the case, Junior & Cie will inform the Customer as soon as possible.

More generally, the Customer undertakes to inform SNCF Voyageurs of any information of a medical nature or of any order likely to affect the safety or travel conditions of the children.

It is also the Customer's responsibility to ensure before the journey that the person designated at the time of booking to collect the child is the person who will arrive at the arrival station. In the event of a change, the customer must go to his customer account before D-4 to modify the person(s) indicated. Between D-3 and the train's theoretical departure time, the customer can no longer modify this information, but can add a person to pick up the additional child.

On the day of departure, any child who does not have all the documents required by the situation, and who has not been physically registered with the Junior & Cie department, will not be authorized to travel and will not be accepted on board the train. If, despite this prohibition, the child is put on the train, Junior & Cie will not take charge of the child within the group, and accepts no responsibility for the child.

Mandatory documents to be presented are :

• Junior & Cie e-ticket: presentation of the printed e-ticket or presentation of the e-ticket on the smartphone (either presentation of the e-ticket sent as an attachment to the order confirmation e-mail, or presentation of the e-ticket downloaded via the Junior & Cie customer application).
• Where applicable: Carte Famille Nombreuse, Carte Avantage Jeune, Adulte, Senior, or Carte Liberté (if entitled to the associated discount).

Children benefiting from the Junior & Cie service and traveling outside France must be in possession of the documents required by current legislation and regulations to ensure their identification and circulation.

If your child usually resides in France (regardless of nationality):

• Authorization to leave the country: completed and signed form available by clicking here
• A copy of the signatory's identity document
• The child's identity document

If your child habitually resides in Switzerland (regardless of nationality):

• A signed parental authorization
• Child's identity document

Depending on the situation, it is the customer's responsibility to :

• Check that the child has all the necessary travel documents.
• Ensure that the person dropping off the child at the departure station has the e-ticket to present at check-in and through any boarding gates.
• Notify the person picking up the child on arrival that his/her e-mail address will be sent to Junior & Cie, and therefore ensure that this person has given his/her consent for his/her data to be processed as part of the Junior & Cie service.
• Notify the person responsible for picking up the child on arrival of the dates and times at which he or she must be present to pick up the child, and of the requirement to present official photo identification (national identity card, residence permit, passport or driving license).
• Ensure that the person designated to pick up the child at the time of booking has the e-ticket to go through any boarding gates and pick up the child on the platform at the foot of the car.
• Make sure that the person designated to collect the child at the time of booking is of legal age and will be there to welcome the child.
• In addition to his or her telephone number, which must be reachable, the telephone number of the person(s) responsible for collecting the child must also be reachable, so that Junior & Cie can inform him or her of any event that may occur during the journey.
• To ensure that the child only carries one piece of luggage weighing less than 10 kg and one additional small piece of hand luggage (such as a backpack), provided that the child is capable of carrying them alone. Otherwise, the luggage may be refused or must be lightened before departure. Any other type of bulky item (sports equipment, scooter, etc.) will also be refused. Musical instruments are accepted on board provided they fit entirely in the child's backpack or suitcase.
• Ensure that baggage does not contain dangerous or valuable items (digital tablet, cell phone, jewelry, etc.). SNCF Voyageurs accepts no responsibility in the event of theft or loss of these items.
• Ensure that the child does not carry any pets.
• Ensure that the child has a snack and a bottle of water for the journey.

The child(ren) and the person(s) responsible for their departure must be present at the Junior & Cie check-in desk 30 minutes or 1 hour before the train's departure. The meeting time is indicated on the e-ticket.

Check-in at the Junior & Cie check-in point is compulsory. This procedure is essential for :

• Check that the child is on the list of children on the SNCF Voyageurs agent's application.
• Check compulsory documents.
• Check that baggage weighs no more than 10 kg and is labelled.
• Check that a snack and bottle of water are in the child's bag.
• Give the Junior & Cie cap to the child.
• Give the child the identification bracelet with the information filled in by hand by the SNCF Voyageurs agent (child's first and last name, arrival station, train number). The bracelet is placed on the child's wrist by the person dropping off the child.

The person accompanying the child to the departure station must stay and look after the child until the train departs. If the train is cancelled, Junior & Cie may have to entrust the child to the person in charge until a new departure. This person is responsible for the child until the train departs, when Junior & Cie takes charge of the child. The person responsible for the child must accompany the child to the train. In stations with boarding gates, only one person may take the child through the gates.

At the arrival station, the child will be entrusted exclusively to the person(s) identified by the Customer at the time of reservation and identified on the list of children found on the SNCF Voyageurs agent's application, after verification and photographing of an official identity document and electronic signature of this list. At the time of identity verification, the document presented by the person picking up the child may be kept until the child is actually handed over and the electronic signature of the list of children certifying handover.

The person collecting the child must also be present at the meeting point indicated on the e-ticket 15 minutes before the train arrives at the station.

In stations equipped with boarding gates, only one of the persons designated by the customer at the time of booking may pass through the gates to collect the child from the Junior & Cie car.

All these conditions must be respected by the Customer. Failing this, the child will not be taken in charge by the Junior & Cie service, without this giving rise to reimbursement by SNCF Voyageurs of the service and/or any expenses whatsoever.

4.1. Fares applicable to tickets

The fares for the child's ticket available on the Junior & Cie service are :

If the customer has a Carte Famille Nombreuse :

• The large family discount (up to -75% depending on family composition) is applied to the Junior & Cie child fare (i.e. 50% of the full ^2nd class fare), regardless of the child's age. It can be accumulated for each child.

Otherwise:

• Junior & Cie child fare regardless of the child's age, i.e. 50% of the full ^2nd class leisure fare.

4.2 Fares applicable to Junior & Cie services

The fare (all taxes included) for accompaniment is fixed at*:

• 1 child
  • Journey <2h30: €38*.
  • Journey 2h30 to 5h: €49
  • Journey >5h: €57
• 2 children
  • Journey <2h30 : €69
  • Journey 2h30 to 5h: €91
  • Journey >5h: €107
• 3 children
  • Journey <2h30 : €91
  • Journey 2h30 to 5h : € 124
  • Journey >5h: €148
• 4 children
  • Journey <2h30 : €118
  • Journey 2h30 to 5h: €161
  • Journey >5h: €195
• 5 children
  • Journey <2h30 : €145
  • Journey 2h30 to 5h: €198
  • Journey >5h: €242

*For Paris-Bordeaux and Bordeaux-Paris journeys, the price that applies is that for journeys <2h30, even if the journey time exceeds 2h30.

For journeys Marseille-Lille Europe, Lille Europe-Marseille, Nantes-Strasbourg, Strasbourg-Nantes, Nice-Lyon Part Dieu, Lyon Part Dieu-Nice, the price that applies is that for journeys between 2h30 and 5h, even if the journey time exceeds 5h.

If the customer has a Carte Avantage Jeune, Adulte, Senior or a Carte Liberté, he/she benefits from a 15% discount on the package, valid for 1 to 3 children. This advantage cannot be combined with the Carte Famille Nombreuse advantage or with a promotional code.

SNCF Voyageurs undertakes to do everything in its power to accompany children benefiting from the Junior & Cie service to their destination, under optimum safety conditions and in accordance with their reservation. In the event of disruption, SNCF Voyageurs reserves the right to accompany children by an alternative means of transport other than rail. Animals are not accepted for transport. SNCF Voyageurs may be held liable for baggage according to the terms of article 10.4 of Volume 1 "General Provisions" of the Passenger fares.

SNCF Voyageurs is responsible for the processing of personal data. All applicable rules are set out in a "personal data protection policy" which can be accessed by clicking here.

It can also be consulted when the Customer creates an account.